Shipping policy
At Outsura, we strive to ensure that your outdoor gear reaches you promptly and in excellent condition. Please review our shipping policies below for details on how we handle orders, shipping times, and delivery options.
1. Order Processing Time
- All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. In the event of a significant delay, we will notify you via email.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times depend on your location and the shipping method you select.
- Standard Shipping: 3-7 business days
- Expedited Shipping: 1-3 business days
- International Shipping: Delivery times vary by destination (typically 7-21 business days)
Please note that delivery times are estimates and not guaranteed. Delays may occur due to carrier delays, customs processing, or other unforeseen factors.
3. Domestic Shipping
We offer shipping across the United States. Shipping rates and delivery options will be available at checkout based on your location.
4. International Shipping
Outsura offers international shipping to selected countries. Shipping rates and delivery times will vary based on your location. Please note that international shipments may be subject to customs duties, taxes, or fees, which are the responsibility of the customer.
5. Order Tracking
Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can use this number to track your package's progress through the carrier’s website.
6. Shipping Restrictions
We currently do not ship to P.O. boxes or APO/FPO addresses. If you place an order with a shipping address that falls under these categories, we will contact you for an alternative address.
7. Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact our customer service team at support@outsura.com as soon as possible. We will work with you and the shipping carrier to resolve the issue.
- Damaged Packages: Please provide photos of the damaged packaging and items to assist in resolving the claim with the carrier.
- Lost Packages: If your tracking information shows that your package has been delivered but you have not received it, please contact us within 2 business days.
8. Customs, Duties, and Taxes
For international orders, customs duties, taxes, and import fees are the responsibility of the customer. Outsura is not responsible for any additional charges incurred during customs clearance.
9. Incorrect Shipping Information
It is the responsibility of the customer to ensure the correct shipping address is entered at checkout. Outsura is not responsible for orders shipped to an incorrect address provided by the customer. If you realize the address is incorrect, please contact us immediately at support@outsura.com so we can attempt to adjust it before shipping.